WHAT IS YOUR REFUND POLICY?

We want you to be completely satisfied with the products. If for some reason you are not and you wish to return any of your purchase, you can do it at the same time when the product is delivered to you and we will be happy to take the product back and hand over the balance amount or credit the balance in your account. For COD case, you only need to pay for what you take. For online payment cases, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@zestyvibe.com.

PERRISHABLE FOOD ITEMS (VEGETABLES & FRUITS):

If you have any complaints on received F & V items, you can claim for the refund within four (4) hours from the time of delivery. You need to write a mail to support@zestyvibe.com along with the details of order number and details of the items and your feedback on the same. We will take immediate action and we ensure that you will receive the feedback within twenty – four (24) hours. 

NONPERRISHABLE FOOD ITEMS (GRIANS, PULSES, MILLETS & CEREALS):

If you have any complaints on received G, P, M, & C items, you can claim the refund within twelve (12) hours from the time of delivery. You need to write a mail to support@zestyvibe.com along with the details of order number and details of the items and your feedback on the same. We will take immediate action and we ensure that you will receive the feedback within twenty – four (24) hours.